At Frank Gordon & Company we strive to make your real estate journey as stress-free as possible, however we understand there could be times where you need to report a problem or make a complaint.

We would like to make this process as easy as possible. First of all, get in touch with your agent, representative or property manager. They will do their utmost to help you. However, if you’re not satisfied with their solution, there are a number of other options you can choose from,

You can contact our principal, Frank Callaghan directly:

• By telephone during business hours: 03 9645 2411 and ask to speak with Frank Callaghan (after you have raised the issue with the agent, representative or property manager).
• By email:
• By post: Frank Callaghan, Frank Gordon & Company, PO Box 180, Port Melbourne, VIC, 3207

Please provide us with as much detail as possible about the nature of your complaint, including the outcome you would like. If you need assistance in describing or making a complaint, or if you would like to discuss your concerns informally first, please feel free to contact us directly using any of the methods above.